TERMS OF SERVICE

1. Agreement

These Terms of Service ("Terms") govern your use of the website and services provided by Lone Wolf AI Solutions ("we", "us", "our"). By using our services you agree to these Terms. If you don't agree, please don't use the service.

2. Services

We provide AI consulting, development and managed services, including AI voice agents, chatbots, automation, CRM integration, web and backend development. The specific scope, deliverables and pricing for each engagement are set out in a separate written proposal or order form ("Order").

3. Your account

You're responsible for keeping your account credentials secure and for everything that happens under your account. Notify us immediately if you suspect unauthorised use.

4. Acceptable use

You agree not to:

• Use the service for unlawful, harmful, fraudulent or abusive activity.
• Place outbound calls or send messages in breach of telemarketing, anti-spam or telecommunications laws.
• Reverse engineer, resell or attempt to extract source code from our platform.
• Upload content that infringes intellectual property, privacy or other rights.

5. Fees and payment

Fees are set out in your Order. Subscription fees are billed in advance and are non-refundable except where required by law. Late payments may incur interest and we may suspend services for unpaid amounts after written notice.

6. Intellectual property

We retain all rights in our platform, code, models, prompts and tools. On full payment for a custom development engagement, you receive a perpetual licence to use the specific deliverables we built for you, except for our pre-existing tools and third-party components, which remain licensed under their respective terms.

7. Your content and data

You retain ownership of the data, transcripts, business information and content you provide ("Customer Data"). You grant us a limited licence to use Customer Data solely to provide and improve the service. We handle personal data in line with our Privacy Policy.

8. AI output

AI systems can produce inaccurate or unexpected output. You're responsible for reviewing AI-generated content before acting on it. We don't warrant that AI output will be accurate, complete or fit for a particular purpose.

9. Warranties and disclaimers

We provide the service with reasonable skill and care. Beyond what's required by consumer law (including the New Zealand Consumer Guarantees Act for consumers), the service is provided "as is" without further warranties.

10. Limitation of liability

To the maximum extent permitted by law, our total liability under these Terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim. We're not liable for indirect, incidental or consequential loss, loss of profits, revenue, data or goodwill.

11. Termination

Either party may terminate a subscription on 30 days' notice. We may suspend or terminate immediately for material breach (including non-payment or unlawful use). On termination you stop using the service; we'll delete or return your data on reasonable request, subject to legal retention requirements.

12. Changes

We may update these Terms from time to time. We'll post the updated version here with a new "Last updated" date. Continued use after changes means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of New Zealand. The courts of New Zealand have exclusive jurisdiction over disputes, except that either party may seek injunctive relief in any competent court.

14. Contact

Questions about these Terms? Email contact@lonewolfaisolutions.com.