Terms & Conditions

Last updated 2 August 2026

These terms cover the use of this website and the services provided by Lonewolf AI Solutions. We have written them in plain language so you can actually read them.

01These terms

These terms cover the use of this website and the services provided by Lonewolf AI Solutions, a New Zealand business based in Auckland. By using the site, booking a call or engaging us, you agree to them.

Where we sign a separate written proposal or agreement with you, that document takes priority over these terms if the two ever disagree.

02Using this site

You may use this site for your own business purposes. Please do not misuse it, try to disrupt it, attempt to gain access to parts of it you are not entitled to, or use it in any way that breaks the law.

We aim to keep the site available and accurate, but we do not promise it will always be uninterrupted or free of errors.

03Quotes and prices

Any prices, timeframes or examples shown on this site are a starting point and are not a binding offer. The scope, price and timeline of a project are confirmed in writing before work begins.

Quotes are valid for 30 days unless we say otherwise. Prices are in New Zealand dollars and exclude GST unless stated.

04Bookings

You can book a call with us through this site.

• You will get a confirmation by email with the details and a calendar invite.
• You can reschedule or cancel yourself using the link in that email, up until the cutoff shown when you booked. Inside that window, contact us directly and we will do our best to help.
• If we ever need to move an appointment we will tell you as early as we can and offer another time.
• Please give us accurate contact details. If a call is a phone call, we ring the number you gave us.

05Payment

Unless your written agreement says otherwise:

• Project work is usually a deposit to start, with the balance due on completion. Larger projects may be staged.
• Ongoing services such as hosting, support and automation are billed monthly in advance.
• Invoices are due within 7 days.
• If an invoice is well overdue we may pause work or suspend a service, and we will always warn you before we do.
• Paid third party costs, such as domains, licences or message credits, are passed on at cost.

06Refunds and cancellation

If you cancel a project after work has started, you pay for the work done up to that point and any costs we have already committed on your behalf. Deposits cover work already scheduled and are generally not refundable.

Monthly services can be cancelled with 30 days notice. We do not refund part months, and we will help you move your data and accounts across.

None of this limits your rights under the Consumer Guarantees Act where that Act applies.

07What we need from you

Projects run on time when both sides move. We ask that you give us the content, access, logins and approvals we need, and that you come back to us on decisions within a reasonable time. If a project stalls on your side for a long stretch we may need to reschedule it around other work.

08Artificial intelligence

Much of what we build uses AI. It is powerful and it is not perfect.

• AI systems can produce answers that are wrong, incomplete or out of date. Anything that matters should be checked by a person.
• We set up guardrails and test what we build, but we cannot guarantee an AI system will never make a mistake.
• You are responsible for how AI tools we build are used in your business, including anything they say to your customers once they are in your hands.
• Some AI features depend on third party providers. If a provider changes its service, pricing or terms, we will tell you and work out the best way forward.

09Third party services

What we build often sits on top of third party services such as hosting, payment, email, calendar and AI providers. Your use of those services is also subject to their own terms, and their availability and pricing are outside our control.

10Who owns what

The branding, copy, imagery and code on this website belong to Lonewolf AI Solutions.

For client work, once you have paid in full you own the custom design and content we produce for you, and the right to use it in your business. We keep ownership of our own underlying tools, templates, libraries and know how, and we grant you a licence to use them for as long as you are our client. We may show the finished work in our portfolio unless you ask us not to.

11Confidentiality

We keep what you tell us about your business confidential, and we expect the same of anything we share with you about how we work. This does not cover information that is already public or that we are legally required to disclose.

12Liability

We take real care with our work. To the extent the law allows, we are not liable for indirect or consequential loss, including lost profit, lost data or lost business, arising from this site or our services. Where we are liable, our total liability is limited to the amount you have paid us for the work the claim relates to.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where you engage us for business purposes, the parties agree that the Consumer Guarantees Act does not apply, to the extent the law permits that agreement.

13Ending an engagement

Either of us can end an engagement in writing. You pay for work completed up to that date. We will hand over what you own, help with a reasonable transition and cancel any ongoing services at the end of the notice period.

14Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction. If something goes wrong we would much rather talk it through first, so please contact us before taking any formal step.

15Changes

We may update these terms from time to time. The latest version always lives on this page with the date it was last updated. Changes do not affect a project already agreed in writing.

16Contact

Questions about these terms? Email contact@lonewolfaisolutions.com.

Lonewolf AI Solutions, Auckland, New Zealand.